Effective Date: 06/19/2013
Latest Update: We update this policy from time to time, so check back here occasionally Please view, read and save this policy.
Children are not eligible to use our services and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.
What Information Do We Collect?
Personal Data of Friends
How Do We Use Your Information and For What Purposes?
How Long is Your Information Retained?
How Does Compumatrix Protect Your Information?
Accessing or Changing Your Information
Links to 3rd Party Sites
Social Media Widgets
Policy Updates and Notifications
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
However, in order for us to offer our services to our users; enhance the quality of our service from time to time; and protect the interests of our users, we will in limited circumstances share some of your personal information with third parties under strict restrictions, as described in more detail in this Policy.
Categories of Information
Compumatrix may gather and use information about you, including (but not limited to) information in the following categories:
Identification data (e.g. name, address, telephone number, mobile number, email address);
Profile information (the information provided by you which is displayed in your Compumatrix profile in the Compumatrix application, in the Compumatrix search directory and on your personal details page in your account);
Electronic identification data (e.g. IP addresses, cookies);
Banking and payment information (credit card information, account number);
Information about your usage of and interaction with the Compumatrix software, our products and websites including computer, platform, device and connection information, device capability, carrier network, bandwidth, statistics on page views, and traffic to and from our websites, or browser type;
Products or services ordered and delivered; and/or
Correspondence between you and Compumatrix, including email, telephone logs or recordings, or instant message content, or messages between or to your contacts or other Compumatrix users when sent using the Compumatrix system.
To open an Compumatrix account or use the Compumatrix Services, you must provide your name, date of birth, country and email address. We also ask you to choose security questions to answer (such as your city of birth or your pet’s name).
In order to make payments or make withdrawals from your Compumatrix account, you must provide additional personal information (which may include a copy of government-issued photo identification) necessary to validate your identity for legally-required “Know Your Client” purposes, to comply with our legal obligations such as Anti-Money Laundering and Anti-Terrorist Financing.
We will also require other commercial and/or identification information if you send or receive certain high-value transactions or high overall payment volumes through the Compumatrix Services in order for us to comply with our anti-money laundering or legal obligations.
When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or “UDID”).
We collect your location based information for the purpose of providing a better experience by serving relevant information based on your location.
You may opt-out of location based services at any time by editing the setting at the device level.
When you use Compumatrix Services to send money to someone else or request money from someone else, we ask you to provide information related to that transaction, including the amount of the transaction, the type of transaction and the email address of the third party. Also, when you send money to another Compumatrix user, you may be asked to provide personal details to that customer to complete the transaction and those details may also be passed on to us from that customer. We retain this information for each of your transactions through the Compumatrix Services and may add this information to your account profile to be used for future transactions that you may make with us. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to create or access your Compumatrix account or use the Compumatrix Services, in order to help detect possible instances of unauthorised or fraudulent transactions.
Information About You From Third Parties
In order to protect all our customers against potential fraud, we verify the information you provide with Identity Verification Services, Payment Processors and/or Credit Reference and Fraud Agencies. In the course of such verification, we may receive personally identifiable information about you from such services. In particular, if you register or use a credit card or debit card with Compumatrix, we will use card authorization and fraud screening services to verify that your card information and address match the information you supplied to Compumatrix, and that the card has not been reported as lost or stolen.
If you send or receive high overall payment volumes through the Compumatrix Services, in some circumstances we are required to conduct a background check on your business by obtaining information about you and your business from a Credit Reference or Fraud Agency such as Dun & Bradstreet. If you owe us money, we may conduct a credit check on you by obtaining additional information about you from a Credit Reference or Fraud Agency, to the extent permitted by law. Compumatrix, at its sole discretion, reserves the right to periodically retrieve and review a business and/or consumer credit report supplied by such Credit Reference or Fraud Agency for any account, and reserves the right to close an account based on information obtained during this credit review process.
If we cannot verify the information that you provide, or if you request an Compumatrix Cloud Money card or a withdrawal by cheque to an address other than your verified credit card billing address, we may ask you to send us additional information by fax or scan/email (such as your driving license, credit card statement and/or a recent utility bill, or other information linking you to the applicable address), or to answer additional questions online to help verify your information.
Website Traffic Information
Because of the way Internet communication standards work, when you arrive at or leave the Compumatrix website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve the Compumatrix Services.
Customer Service Correspondence
If you send us correspondence, retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Compumatrix to you. We retain these records in order to keep records of our relationship to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Non-User Recipients and Requests
When an Compumatrix user either sends a payment to, or requests a payment from, an individual who is not a registered member of Compumatrix, we will retain the information that the member submits to us for the benefit of the member who is attempting to contact the non-member, so that the member can see a complete record of his or her transactions, including uncompleted transactions. Although this information is retained, we will not market to the non-member in any way at any time using this information. Additionally, these non-members have the same rights to access and correct information about themselves (assuming that their detail(s) were correct) as anyone else who uses the Compumatrix Services.
PERSONAL DATA OF FRIENDS
You may be interested in inviting your friends or contacts to join Compumatrix. In the event you wish to use Compumatrix’s referral service, you will be directed to a webpage and may have the option of adding one or more email addresses in an online form. The information entered in this form, will only be used for the purposes of automatically generating an email message to these potential Compumatrix users. By entering your friend’s email address you are confirming that your friend has consented to the supply of their details. Compumatrix may identify you as the person who has made the referral in the invitation sent to your friend and may include your name and email address in such invitation.
HOW DO WE USE YOUR INFORMATION AND FOR WHAT PURSPOSES?
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience.
We collect, store and process your personal information on servers located in the United Kingdom and elsewhere in the world where Compumatrix facilities are located. Compumatrix collects and uses, or has third party service providers acting on Compumatrix’s behalf collecting and using, personal data relating to you, as permitted or necessary for the following purposes:
If you are a registered Compumatrix user, your name, country of residence, and date of sign-up will be visible to other Compumatrix users. Your email address will not be searchable, however, if your email address is entered in the Compumatrix user search function by another user, your Profile will be displayed in the search results.
Your credit card number, bank account and other financial information will never be revealed to or be visible to other Compumatrix users, including anyone who you have paid or who has paid you through the Compumatrix Services or third parties that use Compumatrix Services, except with your express permission or if we are required to do so pursuant to credit card rules, a court order or other legal process.
Compumatrix will not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent, and will only disclose this information in the limited circumstances and for the purposes described in this Policy (including transfers of data to non-EEA (European Economic Area) member states.
Specifically, you consent to and direct Compumatrix (and third party service providers acting strictly on Compumatrix’s behalf) to do any and all of the following:
Disclose information including, without limitation, transaction information, account information, personal information and the contents of communications to: the police; security forces; competent governmental, intergovernmental or supranational bodies; competent agencies (other than tax related authorities), departments, regulatory authorities, self-regulatory authorities or organizations); and other third parties that we in good faith believe it is appropriate for us to cooperate with in investigations of fraud or other illegal activity or potential illegal activity, or to conduct investigations of violations of our User Agreement (including without limitation, your funding source or credit or debit card provider). If you provide false or inaccurate information and fraud is identified, we may pass details to fraud prevention agencies and law enforcement agencies may access and use that information. We and other organizations may also access and use this information (including information from other countries) to prevent fraud and money laundering.
Disclose information in response to the requirements of the credit card associations or a civil or criminal legal process.
Disclose necessary information to the payment processors, banks, credit card associations, or other service providers necessary to provide the Compumatrix Services you request (these third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information was shared).
Disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian legally appointed for you).
Disclose aggregated statistical data with our business partners. For example, we may disclose that a specific percentage of our users live in particular geographies. However, this aggregated information is not tied to personal information.
Cookies are simply small files containing a string of text that are sent to your browser from a website’s server. Cookies reside on your computer and allow us to recognize you if you return to our website using the same computer and browser. The cookie may contain a unique identifier but it does not contain personally identifiable information such as your name or email address. Other websites may also send cookies to your browser but your browser will not allow those websites to see Compumatrix’s cookie data.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personal information.
We send a “session cookie” to your computer if and when you log in to your Compumatrix account by entering your email address and password or otherwise use the Compumatrix Services. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile app.
You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.
Compumatrix uses its own cookies for a variety of purposes, including to:
Compumatrix is committed to handling your customer information with high standards of information security.
We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
Compumatrix will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. We encrypt all transmission of information using secure socket layer technology (SSL).
Your personal and traffic data can only be accessed by authorized employees of Compumatrix or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.
The security of your Compumatrix account also relies on your protection of your Compumatrix password. You may not share your Compumatrix password with anyone. Compumatrix representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorised and suspicious and forwarded to . If you do share your Compumatrix password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and changing your password via My Account, and also contact us right away as described below.
You can review the personal information you provided us and make any desired changes or deletions to such information, or to the settings for your Compumatrix account, at any time by logging in to your account on the Compumatrix website and changing your preferences in My Account.
You have a right to ask for a copy of your information (for which we charge a small fee) and to ask us to correct any inaccuracies in your personal information.)
You can also close your account through the Compumatrix website. If you close your Compumatrix account, we will mark your account in our database as “Closed,” but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at <.
You can contact us by email:
Compumatrix & Networks International, Inc.
7260 W. Azure Drive, Suite 140-878
Las Vegas, NV 89310 USA
1953 Winchester St. NW
Salem, OR, 97304
Level 10-1 One Global Place
25th Street corner 5th Avenue
Bonifacio Global City, Taguig City
Phone: +63 2 224-2101
Fax: +63 2 224-2079